Terms & conditions
The following terms and conditions apply to all transactions from this site. The use of this site indicates your acceptance of these terms and conditions. Please note that these terms and conditions do not affect your statutory rights.
All content on the website is the property of Cloak and Swagger.co.uk. You may not extract any part of the contents of the website without our written consent. We reserve the right to modify or withdraw, temporarily or permanently, this website with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
To order products from this website, you must be aged 18 years or above. Once you have placed an order, an email will be sent to you to confirm all relevant details.. In the unlikely event we cannot fulfill an order, a refund will be issued and the buyer notified.
While we endeavour to hold fabric stock to supply demand, out of stock fabric may cause an order take up to 8 weeks for delivery. The buyer will be immediately notified of any delay and has the option to continue with order or have an immediate refund.
Any typographical error or omission in any form of literature issued by us shall be subject to correction without any liability on the part of the seller.
We reserve the right to refuse a transaction of any products advertised on this website. This may be due to:
- the product you ordered, due to unavailability of a fabric, may be temporarily out of stock..
- the inability to obtain authorisation for your payment.
- the identification of a pricing or product description error.
Our Reversible Taffeta Cloaks are made to personalised specification and therefore an exception to your right to cancel. This is in accordance with Distance Selling Regulation.
The product photographs generated for the website are for illustrative purposes only and in no way constitute an exact representation of the product concerned.
We have worked hard to ensure that colour representation of our products on the website is true, and recommend ordering a sample/s of colour choice if an exact colour is required. Each product is carefully examined prior to dispatch.
Each product should only be washed according to information provided. Cloak and swagger cannot be held responsible for not adhering to cleaning recommendations.
All measurements provided are approximate.
by either of the following,
Paypal - follow guidance to checkout.
Bank Transfer - Please email your order and we will advise you of payment details.
Cheque - Please note that the delivery time of up to 21 days may increase by another week. Please email your order to firstname.lastname@example.org and we will advise you of payment address.
Liability shall not pass to the seller in the event of any delay caused by the delivery agent used.
All deliveries sent by Royal Mail and will need to be signed for. Free delivery within the UK. Please allow up to 14 -21 days delivery within the UK. But if you have a very urgent order, please do inquire, as we may be able to get your order to you quicker.
We are happy to ship within the EU - price upon application. If you have a shipping inquiry please email us. Please be aware that there will be a delivery cost of approximately £10 depending on destination and weight of parcel.
All costs related to postage for returns will be borne by the buyer unless goods supplied were faulty. In such a case the supplier shall be responsible.
When returning goods, the buyer must inform the supplier prior to dispatching the said goods. Returned goods must be sent requiring a signature from the seller/seller’s representative, to confirm receipt as title for ownership shall remain with the buyer until such time. Please note we do NOT accept returns where the supplier argues colour variation of web illustration and actual product. We recommend ordering samples prior to placing an order.
Once we have received the returned goods we shall initiate the refund or replacement.
When you order or make an enquiry we need to know your name, email address, delivery/billing address. This allows us to process and complete you request and also notify you of your order status. We will also ask you for your telephone number(s) so that we can contact you easily if required.
All deliveries sent by Royal Mail and will need to be signed for. Free delivery within the UK.
Please allow up to 14 days delivery within the UK.
We are happy to ship within the EU - price upon application.
If you have a shipping enquiry please email us.